General terms and conditions
Maison Altana - Interior Design
Last updated: 11/04/2024
1. Purpose
These Terms and Conditions of Sale define the rights and obligations of Maison Altana, represented by Lisa Marion Reppert, as an interior design service provider in Portugal and internationally. The services offered include layout consulting, plan design, 3D designs, and aesthetic project supervision. Maison Altana may also act as an intermediary between the client and suppliers to facilitate project completion. Placing an order with Maison Altana implies full acceptance of these Terms and Conditions.
2. Order and Acceptance
Each service provided is subject to a preliminary quote detailing the nature of the services and their corresponding prices. The order is confirmed upon receipt of the signed quote from the client, along with a 30% deposit of the total amount. The signed quote and deposit constitute acceptance of these Terms and Conditions.
3. Pricing and Payment Terms
Service prices are listed in euros and include all taxes (VAT included). Prices may vary depending on the type of service, particularly for projects within Portugal or internationally. A 30% deposit is required upon signing the quote. The balance is payable upon receipt of the final invoice. Maison Altana accepts bank transfers for payments. Travel expenses and additional fees related to international projects will be billed separately. Payments made by the client are final and validate the project. Any changes to the initial quote may result in a price adjustment for the services. Such adjustments require agreement between the parties and will result in a new quote that must be signed by both parties.
4. Project Timeline
The project completion times are provided for information purposes only. Maison Altana is committed to adhering to the indicated deadlines whenever possible, but cannot be held liable for delays due to unforeseen circumstances, incomplete information provided by the client, or modification requests.
5. Revisions and Modifications
The services include a limited number of revisions, with two revisions included in the agreed-upon price. Additional requests will incur extra charges.
6. Cancellation and Right of Withdrawal
The client acknowledges that by signing the quote and paying the deposit, they consent to the immediate commencement of services. Therefore, in accordance with Decree-Law No. 24/2014, the right of withdrawal does not apply once the client has accepted the quote and the deposit has been received. In the event of a client cancellation after the commencement of services, the deposit paid will be retained by Maison Altana as compensation. If the client wishes to cancel the ongoing service, they must pay for all work completed up to the cancellation date based on the agreed rate in the quote.
7. Liability
Maison Altana is committed to providing services that meet the client's expectations as defined in the accepted quote. Maison Altana's liability is limited to the services provided and excludes any involvement in work performed by external contractors or service providers. Maison Altana is not liable for any defects or delays in the work of subcontractors (e.g., artisans, suppliers) recommended as part of the project, as they operate independently. Although Maison Altana may act as an intermediary to facilitate communication between the client and suppliers, the responsibility for completing the work lies entirely with the chosen service providers.
8. Client’s Obligations
The client agrees to provide all necessary information and documents for the proper execution of the project, including plans, detailed descriptions, and any applicable regulatory, legal, or legislative constraints effective at the time of signing the service contract. The client is also responsible for providing timely access to the project site. Any delays due to a lack of client cooperation may result in modified deadlines or additional costs.
9. Intellectual Property
Creations (2D plans, 3D renderings, mood boards, etc.) remain the property of Maison Altana. They are intended for the client’s personal use and cannot be reproduced or commercialized without prior written consent.
10. Confidentiality
Maison Altana is committed to maintaining the confidentiality of information provided by the client for the project. No personal information will be disclosed to third parties without the client’s express consent.
11. Disputes and Governing Law
These Terms and Conditions are governed by Portuguese law. In the event of a dispute, the parties will attempt to resolve any disagreement related to service performance amicably. Failing an agreement, the competent courts will be engaged to resolve the dispute.